New to Papercraft?

You’re in the right place. Here you’ll find answers to the most common questions about our downloadable masks, how they work, and what you’ll need to get started.

Getting Started

Do I receive a physical product?

No — all Wintercroft masks are digital downloads. After purchase, you’ll receive a PDF template that you can print and build at home.

How does it work?

It’s simple: download your template, print the pages, glue them to thicker card, then cut, fold, and glue the pieces together to create your mask.

What skill level do I need?

Our designs are suitable for all skill levels. Beginners can start with Easy builds, while more detailed designs offer a longer, more immersive experience, without changing the basic process.

How long does it take to build?

Build times vary by design, typically ranging from under 1 hour to 4–6 hours. Longer builds don’t mean harder, just more time to enjoy the process.

Printing and Materials

What do I need to build a mask?

You’ll need a printer, paper, recycled or reclaimed card, scissors or a craft knife, and paper glue or good-quality double-sided tape. That’s it, no specialist tools required.

Here is a list of the materials we normally use for in-house builds:

  • Card weight - 300gsm (140lb USA Equivalent)
  • 3M High Performance Double-Sided Tape product number: 3M GPT-020F
What paper should I use?

For best results, we recommend card (around 160–300gsm). You can also use standard paper or recycled materials like cereal boxes for a more sustainable build.

Can I use recycled materials?

Yes, many customers use materials from their recycling bin. Our designs work well with reused card and packaging, making them a low-waste creative option.

Do I need a special printer?

No, any standard home printer will work. Templates are formatted for A4 and US Letter sizes.

Downloads & Files

How do I receive my files?

Once your purchase is complete, you’ll get instant access to download your PDF files.

Can I download the files again later?

Yes, you can re-download your files from your order confirmation or your account. Each order includes up to three downloads, but if you run into any issues, just get in touch using the contact details below and we’ll be happy to help.

What format are the files in?

All templates are provided as PDF files, ready to print.

Fit & Usability

Will the mask fit me?

Our masks are designed to fit most adult head sizes and can often be scaled during printing to fit children. We found that printing at around 85% of the original size worked well for our 5-year-old. Try 90% for a 10-year-old? Remember, though - no two kids' heads are the same size, so be prepared to experiment.

Are these suitable for kids?

Yes. Many designs are suitable for children, especially Easy builds. Older children can often build with minimal supervision or enjoy the process as a family activity. Take a look at our kids' mask collection for ideas.

Are the masks comfortable to wear?

Yes, our masks are lightweight and designed for comfortable wear during events, photos, and performances. Most designs offer good visibility and are secured with an internal headband for a stable fit. For younger users or those who prefer a lighter feel, half masks are often a great option as they leave part of the face uncovered.

Can I wear these masks with glasses?

It depends on the shape of your glasses and the mask you choose. Our full head masks are quite spacious inside; they’re designed to fit comfortably (based on a larger head size), so most people can wear glasses underneath. Getting the mask on over your glasses may take a bit of manoeuvring, but once in place it should feel comfortable. You can also add small slits at the back of the mask to create extra flexibility when putting it on.

Half masks, however, fit closely to the face and generally won’t accommodate glasses underneath. In some cases, glasses can be worn over the mask or with minor adjustments, but this varies and isn’t guaranteed.

If you’re unsure, feel free to get in touch and we’ll be happy to advise on the best option for you.

Sustainability

Are your products environmentally friendly?

Yes, minimising environmental impact has always been a core goal for us. Our masks are designed to reduce waste rather than create it, offering a more thoughtful alternative to mass-produced, disposable products.

How are Wintercroft masks more sustainable?

All of our designs are delivered digitally, allowing each mask to be made locally by you using materials you already have. This means no shipping, no excess packaging, and no need to transport products around the world. With a global community of makers, this approach significantly reduces environmental impact while keeping creativity accessible everywhere.

Use & Licensing

Can I use these masks for personal projects?

Yes, all Wintercroft designs are sold with a limited licence for personal use. This includes creating masks for your own enjoyment, events, costumes, or non-commercial creative projects.

Can I use these masks for commercial purposes?

Our standard licence does not cover commercial use. If you’d like to use our designs for business, events, content creation, or any commercial project, you’ll need permission, and a separate commercial licence may be required.

What counts as personal vs commercial use?

Personal use means creating masks for your own enjoyment — for example, wearing them to events, using them for personal projects, or building them at home.

Commercial use includes anything connected to business, promotion, or profit, such as using masks for marketing, selling finished masks, professional performances, or branded content.

If you’re unsure, feel free to reach out, and we’ll be happy to advise.

Can I sell masks I’ve made?

No, our templates are for personal use only

Troubleshooting

What if I make a mistake while building?

Don’t worry, simply reprint and try again. That’s one of the benefits of a digital template.

What if I have trouble downloading or printing?

If you experience any issues, our support team is here to help. Just get in touch.

What if I get stuck or have questions while building?

No problem, just reach out via email or use the contact form. We are here to help.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@wintercroft.com

Other inquiries? Let's chat.

Please email us at press@wintercroft.com

Ready to Start Building?

Now that you know how it works, explore our collection and start creating your own mask today.